The value of routine outcome measurement for consumers of mental health services: master or servant?

The International Journal of Social Psychiatry
Brenda Happell

Abstract

Standardized instruments have been introduced for routine use within Victorian mental health services. The aim of routine outcome measurement (ROM) is to ensure the highest standard of service delivery as demonstrated through quality and accountability processes. The aim is to determine the extent to which ROM measure against the 12 principles of outcome measurement described by Smith et al. (1997). The three ROM currently used in Victoria were critiqued according to the 12 principles, with the support of a review of the literature regarding outcome measurement. Of the 12 principles articulated, nine are not met by ROM currently used in Victoria. Only one is fully met, one partially met and one cannot be conclusively decided either way in light of current knowledge. ROM currently utilized in Victoria do not reflect the areas considered of most relevance and importance to consumers of mental health services. Priority should therefore be given to developing an alternative consumer-derived approach to determining the effectiveness of mental health services according to those most affected by them.

References

Jan 1, 1984·Community Mental Health Journal·H L McPheeters
Mar 29, 2001·The Australian and New Zealand Journal of Psychiatry·E M Fossey, C A Harvey
Jul 2, 2002·The British Journal of Psychiatry : the Journal of Mental Science·Simon M GilbodyTrevor A Sheldon
Jul 31, 2003·Journal of Psychiatric and Mental Health Nursing·J Lammers, B Happell
Jan 22, 2005·International Journal of Mental Health Nursing·Richard Lakeman
Sep 27, 2005·International Journal of Mental Health Nursing·Tim Coombs, Tom Meehan
Oct 3, 2006·The British Journal of Psychiatry : the Journal of Mental Science·Mike SladeGraham Thornicroft
Mar 31, 2007·International Journal of Mental Health Nursing·Tim Coombs, Tom Meehan
Nov 13, 2007·International Journal of Mental Health Nursing·Brenda Happell

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Citations

Jul 14, 2012·Pathology Research International·Mohammad Ismail HossainZillur Rahman
Feb 10, 2010·Australasian Psychiatry : Bulletin of Royal Australian and New Zealand College of Psychiatrists·Michelle KightleyNicola Hancock
Jun 27, 2013·Journal of Clinical Psychology·Elisabeth H BosAgna A Bartels-Velthuis
Nov 18, 2015·BMC Psychiatry·Benjamin Kwan, Debra J Rickwood
Feb 26, 2010·The Australian and New Zealand Journal of Psychiatry·Stanley V CattsRussell W Evans
Mar 1, 2013·Australasian Psychiatry : Bulletin of Royal Australian and New Zealand College of Psychiatrists·Retta AndresenLindsay Oades
Jan 9, 2019·Clinical Child and Family Psychology Review·Natalie BentleySandra Bucci
Oct 13, 2020·Psychotherapy Research : Journal of the Society for Psychotherapy Research·Benjamin KwanPatricia M Brown

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