Tradeoff between efficiency and perceived quality: evidence from patient-level data.

International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care
Saima Bashir, Muhammad Nasir

Abstract

To estimate technical efficiency scores of District Headquarter Hospitals (DHQHs) for obstetric services and to explore the relationship between the efficiency of DHQHs and the patients' satisfaction about the quality of services provided. Data from Health Facility Assessment (HFA) survey is used for efficiency measurement. The data on patient's perceptions and other control variables are taken from Client Exit Interviews part of the HFA survey. Two-stage residual inclusion, Ordered Logistic Regression and Least square dummy variable techniques are used to investigate the relationship between technical efficiency and patients' satisfaction level. The average efficiency score for Pakistan's DHQHs is 0.52, and not a single hospital is fully efficient. Moreover, the relationship between technical efficiency and patients' satisfaction is found to be negative and statistically significant indicating that an increase in hospital efficiency tends to decrease patients' satisfaction. The disaggregated analysis reveals that patients' satisfaction associated with the healthcare provider attitude and communication is more affected by technical efficiency. Patients' satisfaction level is more sensitive to physician's attitude and communicat...Continue Reading

References

Jan 3, 1994·Medical Care Review·L Aharony, S Strasser
Apr 6, 2004·Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine·UNKNOWN Institute of Medicine
Oct 28, 2008·Medical Care·Judy Y ChenKatherine L Kahn
May 19, 2009·Social Science & Medicine·Karin Dorieke HekkertRudolf Bertijn Kool
Sep 4, 2009·International Journal of Health Care Quality Assurance·Aditi Naidu
Sep 4, 2009·International Journal of Health Care Quality Assurance·Masood A BadriAbdulla M Ustadi
Feb 6, 2010·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Mikael Rahmqvist, Ana-Claudia Bara
Jul 1, 2011·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Tonio SchoenfelderJoachim Kugler
Feb 14, 2012·Journal of Clinical Psychology in Medical Settings·Fotios AnagnostopoulosDimitris Niakas
Apr 21, 2012·Health Services Research·Caroline S CarlinMichael Finch
Jul 14, 2012·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Ine BorghansGert P Westert
Aug 24, 2012·BMC Health Services Research·Aafke VictoorJany J D J M Rademakers
Jun 3, 2014·Annals of Surgery·Thomas C TsaiAshish K Jha
Aug 13, 2014·International Journal of Health Policy and Management·Ali Mohammad Mosadeghrad
Mar 24, 2016·Perspectives in Public Health·Enkhjargal BatbaatarPietro Amenta
Dec 26, 2017·Journal of Patient Experience·J Gene ChenJonathan Shuster
Apr 5, 2018·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Janna M WisniewskiDavid R Hotchkiss

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.

Related Papers

American Journal of Orthodontics and Dentofacial Orthopedics : Official Publication of the American Association of Orthodontists, Its Constituent Societies, and the American Board of Orthodontics
Rami LeeChooryung J Chung
© 2021 Meta ULC. All rights reserved