Trust in telemedicine portals for rehabilitation care: an exploratory focus group study with patients and healthcare professionals

BMC Medical Informatics and Decision Making
Lex Van VelsenHermie Hermens

Abstract

For many eServices, end-user trust is a crucial prerequisite for use. Within the context of Telemedicine, the role of trust has hardly ever been studied. In this study, we explored what determines trust in portals that facilitate rehabilitation therapy, both from the perspective of the patient and the healthcare professional. We held two focus groups with patients (total n = 15) and two with healthcare professionals (total n = 13) in which we discussed when trust matters, what makes up trust in a rehabilitation portal, what effect specific design cues have, and how much the participants trust the use of activity sensor data for informing treatment. Trust in a rehabilitation portal is the sum of trust in different factors. These factors and what makes up these factors differ for patients and healthcare professionals. For example, trust in technology is made up, for patients, mostly by a perceived level of control and privacy, while for healthcare professionals, a larger and different set of issues play a role, including technical reliability and a transparent data storage policy. Healthcare professionals distrust activity sensor data for informing patient treatment, as they think that sensors are unable to record the whole range...Continue Reading

References

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Citations

Dec 19, 2017·Telemedicine Journal and E-health : the Official Journal of the American Telemedicine Association·Rianne Huis In't VeldCarmen van den Hoven
Jul 24, 2020·International Journal of Environmental Research and Public Health·Matilda HamlinBruria Adini
Jun 24, 2019·Allergy·Paolo Maria MatricardiIoana Agache
May 1, 2019·JMIR Medical Informatics·Akira-Sebastian PoncetteFelix Balzer
Oct 6, 2016·Experimental and Therapeutic Medicine·Xiao-Ying Zhang, Peiying Zhang
Nov 1, 2020·International Journal of Environmental Research and Public Health·Francesco InfarinatoHermie J Hermens

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Fitbit
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