Understanding patient preference for physician attire: a cross-sectional observational study of 10 academic medical centres in the USA

BMJ Open
Christopher Michael PetrilliVineet Chopra

Abstract

Several large studies have shown that improving the patient experience is associated with higher reported patient satisfaction, increased adherence to treatment and clinical outcomes. Whether physician attire can affect the patient experience-and how this influences satisfaction-is unknown. Therefore, we performed a national, cross-sectional study to examine patient perceptions, expectations and preferences regarding physicians dress. 10 academic hospitals in the USA. Convenience sample of 4062 patients recruited from 1 June 2015 to 31 October 2016. We conducted a questionnaire-based study of patients across 10 academic hospitals in the USA. The questionnaire included photographs of a male and female physician dressed in seven different forms of attire. Patients were asked to rate the provider pictured in various clinical settings. Preference for attire was calculated as the composite of responses across five domains (knowledgeable, trustworthy, caring, approachable and comfortable) via a standardised instrument. Secondary outcome measures included variation in preferences by respondent characteristics (eg, gender), context of care (eg, inpatient vs outpatient) and geographical region. Of 4062 patient responses, 53% indicated t...Continue Reading

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