Understanding workplace violence: the value of a systems perspective

Applied Ergonomics
T A BentleyD C Tappin

Abstract

Workplace violence is a leading form of occupational injury and fatality, but has received little attention from the ergonomics research community. The paper reports findings from the 2012 New Zealand Workplace Violence Survey, and examines the workplace violence experience of 86 New Zealand organisations and the perceptions of occupational health and safety professionals from a systems perspective. Over 50% of respondents reported violence cases in their organisation, with perpetrators evenly split between co-workers and external sources such as patients. Highest reported levels of violence were observed for agriculture, forestry and construction sectors. Highest risk factor ratings were reported for interpersonal and organisational factors, notably interpersonal communication, time pressure and workloads, with lowest ratings for environmental factors. A range of violence prevention measures were reported, although most organisations relied on single control measures, suggesting unmanaged violence risks were common among the sample.

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Citations

May 2, 2015·BMC Family Practice·Tone MorkenKjersti Alsaker
Jan 6, 2015·Journal of Emergency Nursing : JEN : Official Publication of the Emergency Department Nurses Association·Victoria Doby
Jan 4, 2017·Journal of Occupational and Environmental Medicine·Judith E ArnetzLynnette Essenmacher
Jun 3, 2021·International Journal of Environmental Research and Public Health·Cristina CivilottiLaura Iozzino
Jun 10, 2021·International Journal of Nursing Studies·Jesper Pihl-ThingvadLars Louis Andersen

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