Understanding Your Online Ratings: A Methodological Analysis Using Urogynecologists in the United States

Female Pelvic Medicine & Reconstructive Surgery
Sarah A HuberPatrick Culligan

Abstract

The influence of online physician ratings is growing, yet their interpretation remains difficult. Our aim was to analyze the online content of urogynecologists on 1 website to transform these ratings into practical tools for care improvement. This cross-sectional analysis studied the ratings and reviews of every board-certified urogynecologist listed on Healthgrades.com. The ratio of 5:1 ratings was compared between various physician characteristics and practice qualities. Four investigators classified narrative reviews into one or more of the following themes: about the (1) physician, (2) clinical outcomes, (3) and/or staff. The content of the narrative reviews was analyzed, and word clouds were created to understand the primary motivators behind ratings. In February 2018, the Healthgrades pages for 689 urogynecologists were evaluated, and 523 physicians were included in the study. Higher 5:1 ratios were found among men versus women (4.0 vs 3.0; P < 0.01), and OB-GYN-trained versus urology-trained (4.0 vs 2.2; P < 0.01) physicians. A benchmarking rubric was developed to illustrate the 5:1 ratio distribution for all physicians stratified by number of ratings. A total of 3300 narrative reviews were assigned themes with strong in...Continue Reading

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Feb 24, 2018·Female Pelvic Medicine & Reconstructive Surgery·Kian AsanadJennifer T Anger
Apr 11, 2018·Interactive Journal of Medical Research·Robert J McGrathPatrick J Culligan

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Citations

Jun 1, 2020·International Urogynecology Journal·Luiz Gustavo Oliveira Brito

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