Unmet needs and service satisfaction of victim support for the direct and indirect victims of serious violence: Results from a cross-sectional survey in Taiwan

PloS One
Lanying Huang

Abstract

Victim support services, in mature societies, aim to help victims recover after suffering a traumatic event. The effectiveness of victim support has traditionally been evaluated through rates of service utilization and incidence of psychopathology such as posttraumatic stress disorder. The current study, instead, inquires into service users' unmet needs and satisfaction, and identifies factors that mediate such subjective measures, using data from a national cross-sectional survey on victims and surviving families of violent crime in Taiwan in 2011. The results reveal: 1) a gap between available and expected services, and 2) a correlation between service utilization and satisfaction, both consistent with previous studies. In addition, the current study identifies unsatisfied service users: They are homicidally bereaved, live with their spouse, suffer from post-crime financial distress and are still waiting for a court verdict on the incident. Victim support that helps victims heal through tailored services incorporating relationship counseling is proposed.

References

Jan 11, 2000·Journal of Traumatic Stress·M New, L Berliner
Mar 3, 2004·Clinical Psychology Review·Marie B H Yap, Grant J Devilly
Mar 29, 2005·The American Journal of Orthopsychiatry·Marilyn Peterson Armour
Feb 4, 2006·International Journal of Aging & Human Development·Kimberly A Tyler
Jun 14, 2008·Journal of Psychosocial Nursing and Mental Health Services·Beverly Baliko, Inez Tuck
Feb 21, 2009·Journal of Traumatic Stress·Heidi M ZinzowDean G Kilpatrick
Nov 15, 2011·Journal of Psychiatric and Mental Health Nursing·H WalkerL Thomson
Nov 8, 2014·Trauma, Violence & Abuse·Jennifer Connolly, Ronit Gordon

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