Use of telephone and web interfaces of interactive response technology at clinical investigator sites in clinical trials

Clinical Trials : Journal of the Society for Clinical Trials
Anna-Leena SaarelaAnne Mari Juppo

Abstract

Interactive response technologies are used in clinical trials to provide services such as automated randomization and medication logistics management. The objective of this article is to investigate the usage of telephone (Interactive Voice Response) and web (Interactive Web Response) interfaces of interactive response technologies at clinical investigator sites in clinical trials, to obtain information about the preferences of interactive response technology end users between the telephone and web interfaces, and to explore the relevance of the telephone interface in this setting. The data consist of an online survey conducted in spring 2016 with clinical investigators, study nurses, and pharmacists in 13 countries. Ninety-eight percent of survey respondents preferred the web interface over the telephone interface, the most important reason being superior usability. However, the respondents indicated the usability of interactive response technology interfaces is not optimal, and lack of integration and consistency across systems is common. A vast majority of interactive response technology end users at clinical sites prefer to use the web interface over the telephone interface, but most also feel there would need to be a back-...Continue Reading

References

Apr 7, 2009·Contemporary Clinical Trials·Ivan PavlovićDamijan Miklavcic
Jul 26, 2011·International Journal of Medical Informatics·Johanna ViitanenIlkka Winblad
Nov 1, 2015·Therapeutic Innovation & Regulatory Science·Mary Jo LambertiKenneth A Getz

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Software Mentioned

Endpoint
Interactive Voice Response ( System
IxRS
IVRS
SPSS Statistics
Interactive Voice / Web Response System
Oracle
Cenduit
IWRS Interactive Web Response ( System
SPSS

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