User evaluation of an arthritis information telephone service

Arthritis Care and Research : the Official Journal of the Arthritis Health Professions Association
R MaisiakL Heck

Abstract

Arthritis patients are prone to misperceptions, forgetfulness, and the use of unproven remedies. They also may become noncompliant and be unaware of community resources. Informational or educational programs such as the Arthritis Information Service of Alabama may be useful for reducing these problems. There have been several reports concerning the use of telephone services (e.g.), for providing information about specific diseases but few concerning arthritis. An important step in the evaluation of a telephone information service is the surveying of user opinions concerning the service's procedures and its benefits. The purposes of the present study were to estimate the percentage of users who believed they had benefited from service usage, to identify the potential benefits of service usage, and to identify the groups most likely to report benefits.

References

Feb 1, 1979·Rheumatology and Rehabilitation·J L AndersonA Fleming
Dec 1, 1987·Arthritis and Rheumatism·A L HullR W Moskowitz
Sep 1, 1986·Public Health Nursing·J J LiebmanR W Moskowitz
Apr 1, 1985·Annals of Internal Medicine·S GreenfieldJ E Ware
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Apr 1, 1982·Arthritis and Rheumatism·A M Jette
Mar 1, 1980·American Journal of Public Health·R A DisekerV Morrison

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Citations

Apr 1, 1996·Arthritis Care and Research : the Official Journal of the Arthritis Health Professions Association·J B FreemanR F Meenan
Feb 1, 1990·Arthritis and Rheumatism·R MaisiakL W Heck

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