User experience and patient satisfaction with tuberculosis care in low- and middle-income countries: A systematic review

Journal of Clinical Tuberculosis and Other Mycobacterial Diseases
Danielle CazabonMadhukar Pai

Abstract

Patient-centered care is at the forefront of the End TB strategy, yet little is known about user (patient's) experience and patient satisfaction with TB services. Our study aims to systematically review quantitative studies evaluating user experience and TB patient satisfaction within the health care system. Five medical databases were systematically searched between January 1st, 2009 and December 31st, 2018. English studies assessing user experience and patient satisfaction within the healthcare system from a TB patient's perspective in low and middle-income countries, were included. Thirty-five studies from 16 low and middle-income countries evaluated three major themes; facilities and patient centeredness (n = 23), patient-provider relationship (n = 22) and overall satisfaction (n = 19). Overall study quality was low as they used varying tools to measure user experience and patient satisfaction. Our study shows large variability in measurement of user experiences and patient satisfaction. Studies reported that patients were mostly satisfied with TB care services, and those that were dissatisfied were substantially more likely to be lost to follow-up. The high satisfaction rates could have been due to lack of education on goo...Continue Reading

Citations

Sep 20, 2020·International Journal of Infectious Diseases : IJID : Official Publication of the International Society for Infectious Diseases·Olumuyiwa A OwolabiToyin Togun
Jun 8, 2021·Journal of Clinical Tuberculosis and Other Mycobacterial Diseases·Jacob BigioMadhukar Pai

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