User Retention and Engagement With a Mobile App Intervention to Support Self-Management in Australians With Type 1 or Type 2 Diabetes (My Care Hub): Mixed Methods Study.

JMIR MHealth and UHealth
Mary D AduBunmi S Malau-Aduli

Abstract

Mobile health apps are commonly used to support diabetes self-management (DSM). However, there is limited research assessing whether such apps are able to meet the basic requirements of retaining and engaging users. This study aimed to evaluate participants' retention and engagement with My Care Hub, a mobile app for DSM. The study employed an explanatory mixed methods design. Participants were people with type 1 or type 2 diabetes who used the health app intervention for 3 weeks. Retention was measured by completion of the postintervention survey. Engagement was measured using system log indices and interviews. Retention and system log indices were presented using descriptive statistics. Transcripts were analyzed using content analysis to develop themes interpreted according to the behavioral intervention technology theory. Of the 50 individuals enrolled, 42 (84%) adhered to the study protocol. System usage data showed multiple and frequent interactions with the app by most of the enrolled participants (42/50, 84%). Two-thirds of participants who inputted data during the first week returned to use the app after week 1 (36/42, 85%) and week 2 (30/42, 71%) of installation. Most daily used features were tracking of blood glucose ...Continue Reading

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Citations

Apr 15, 2020·International Journal of Environmental Research and Public Health·Mary D AduBunmi S Malau-Aduli
Nov 18, 2021·JMIR Formative Research·Stian JessenLise Solberg Nes

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Software Mentioned

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