User satisfaction among fifteen hospitals in Hidalgo, Mexico

Revista española de salud pública
Rosa María Ortiz EspinosaErick Torres Carreño

Abstract

Quality assessment measures include user and performance evaluations. User satisfaction comprises one of the most important variables in this evaluation. This study is aimed at evaluating the degree of satisfaction among the users of institutional healthcare services by way of the opinions provided thereby. A cross-sectional study conducted at fifteen hospitals in Hidalgo, Mexico by means of an anonymous, confidential survey. The chi-square test, the t-Student test, the min./max. value and the Dixon methods, the Kolmogorov-Smimov (K-S) normalcy test and unconditional logic regression were used. The degree of satisfaction was 15.06%. The perception of poor quality related to this dissatisfaction was 10.8% (P<0.05). A total of 18.5% stated dissatisfaction, wishing not to request care at the same hospital again in the future, 65% thereof being related to poor quality (p<0.05). Dissatisfaction is related to information being omitted concerning their ailments. Odds ratio 1.87 CI 95% 1.59-2.26), physician's less than friendly attitude (Odds ratio 3.36 CI 95% 2.82 -3.74) complicated office visit process (Odds ratio 2.49, CI 2.11-5.41), perception of poor quality (Odds ratio 4.16 IC 3.6- 4.8), being subsequent user (Odds ratio 1.53, CI...Continue Reading

Citations

Jun 11, 2015·Ciência & saúde coletiva·Jorge Martín Rodríguez HernándezJuan Carlos Corrales Barona
Jun 8, 2013·Revista da Escola de Enfermagem da U S P·Gustavo Nigenda-LópezAlejandra Trejo-Rosales
Jul 29, 2011·The International Journal of Health Planning and Management·Javier García-Lacalle, Patricia Bachiller

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.

Related Papers

Revista Panamericana De Salud Pública = Pan American Journal of Public Health
Rosa María Ortiz EspinosaErick Torres Carreño
Revista de gastroenterología de México
R Bernal Reyes, J E Licona Solís
© 2021 Meta ULC. All rights reserved