Using the Malcolm Baldrige "are we making progress" survey for organizational self-assessment and performance improvement

Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality
Judith A Shields, Jerry L Jennings

Abstract

A national healthcare company applied the Malcolm Baldrige Criteria for Performance Excellence and its "Are We Making Progress?" survey as an annual organizational self-assessment to identify areas for improvement. For 6 years, Liberty Healthcare Corporation reviewed the survey results on an annual basis to analyze positive and negative trends, monitor company progress toward targeted goals and develop new initiatives to address emerging areas for improvement. As such, the survey provided a simple and inexpensive methodology to gain useful information from employees at all levels and from multiple service sites and business sectors. In particular, it provided a valuable framework for assessing and improving the employees' commitment to the company's mission and values, high standards and ethics, quality of work, and customer satisfaction. The methodology also helped the company to incorporate the philosophy and principles of continuous quality improvement in a unified fashion. Corporate and local leadership used the same measure to evaluate the performance of individual programs relative to each other, to the company as a whole, and to the "best practices" standard of highly successful companies that received the Malcolm Baldri...Continue Reading

References

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Citations

Apr 21, 2016·PloS One·Homa AlemzadehRavishankar K Iyer
Jul 27, 2017·Academic Medicine : Journal of the Association of American Medical Colleges·Danielle Blouin, Ara Tekian
Oct 26, 2016·American Journal of Medical Quality : the Official Journal of the American College of Medical Quality·Elizabeth MortUNKNOWN Peer-to-Peer Study Team
Feb 23, 2020·International Journal of Health Care Quality Assurance·Danielle Blouin, Everett V Smith
Sep 5, 2019·Medical Education·Danielle Blouin

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