Utilization of community pharmacy space to enhance privacy: a qualitative study

Health Expectations : an International Journal of Public Participation in Health Care and Health Policy
Hendrika Laetitia HattinghCatherine Green

Abstract

Community pharmacists require access to consumers' information about their medicines and health-related conditions to make informed decisions regarding treatment options. Open communication between consumers and pharmacists is ideal although consumers are only likely to disclose relevant information if they feel that their privacy requirements are being acknowledged and adhered to. This study sets out to explore community pharmacy privacy practices, experiences and expectations and the utilization of available space to achieve privacy. Qualitative methods were used, comprising a series of face-to-face interviews with 25 pharmacists and 55 pharmacy customers in Perth, Western Australia, between June and August 2013. The use of private consultation areas for certain services and sensitive discussions was supported by pharmacists and consumers although there was recognition that workflow processes in some pharmacies may need to change to maximize the use of private areas. Pharmacy staff adopted various strategies to overcome privacy obstacles such as taking consumers to a quieter part of the pharmacy, avoiding exposure of sensitive items through packaging, lowering of voices, interacting during pharmacy quiet times and telephoning...Continue Reading

References

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Aug 26, 2004·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Claire AndersonMiriam Armstrong
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May 5, 2012·Research in Social & Administrative Pharmacy : RSAP·Samantha J Higgins, H Laetitia Hattingh
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Apr 26, 2014·The International Journal of Pharmacy Practice·Hendrika Laetitia HattinghAmanda J Wheeler

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Citations

Feb 6, 2017·Journal of the American Pharmacists Association : JAPhA·Samantha Calogero, Charles F Caley
Mar 18, 2017·The International Journal of Pharmacy Practice·Jasmina FejzicAmanda J Wheeler
Mar 14, 2018·Canadian Pharmacists Journal : CPJ = Revue Des Pharmaciens Du Canada : RPC·Laurence GuillaumieSophie Lauzier
Apr 26, 2018·The International Journal of Pharmacy Practice·Amaia Malet-LarreaEstíbaliz Goyenechea
Oct 19, 2017·Substance Abuse : Official Publication of the Association for Medical Education and Research in Substance Abuse·Ludmila N BakhirevaTheresa H Cruz
Jul 27, 2018·Health & Social Care in the Community·Ali M K HindiEllen I Schafheutle
Aug 16, 2018·Journal of Oncology Practice·Maya AboumradBradley V Watts
May 17, 2019·International Journal of Clinical Pharmacy·H Laetitia HattinghElizabeth George
Apr 30, 2020·The International Journal of Pharmacy Practice·Ajay Mahendrarai KariaRuth Webster
Apr 9, 2020·International Journal of Clinical Pharmacy·Myeong Gyu KimHyun Soon Sohn
Dec 7, 2017·Pharmacy : Journal of Pharmacy, Education and Practice·Liza J SeubertRhonda M Clifford
May 3, 2018·BMC Health Services Research·Alesha J SmithNatalie J Medlicott
Apr 21, 2020·Integrated Pharmacy Research & Practice·Stefanie P FerreriMargie E Snyder
Dec 24, 2018·International Journal of Clinical Pharmacy·Tin Fei SimH Laetitia Hattingh
Jun 25, 2018·International Journal of Clinical Pharmacy·Yuh-Lin Gan, Claire L O'Reilly
Jan 14, 2021·Research in Social & Administrative Pharmacy : RSAP·Swapna ChaudharyBeverley Glass
Feb 20, 2021·Research in Social & Administrative Pharmacy : RSAP·Mariam M BashetiBandana Saini
May 1, 2021·Pharmacy : Journal of Pharmacy, Education and Practice·Sara S McMillanLaetitia H Hattingh
May 3, 2021·Substance Abuse Treatment, Prevention, and Policy·Sarah FataniAnas El-Aneed
Jun 26, 2021·Journal of Pharmaceutical Policy and Practice·Aliki Peletidi, Reem Kayyali

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