PMID: 3762447Sep 1, 1986Paper

Verbal and non-verbal behaviour of doctors while conveying distressing information

Medical Education
A MéndezM Wolraich

Abstract

This study was an attempt to gather information on doctors' verbal and non-verbal hand- and speech-related behaviours during interactions involving the conveyance of distressing information. Similarities and differences in verbal/non-verbal communication were identified and described between doctors rated high, medium or low in communication skills. Gender differences were also explored. Statistically significant differences were found among doctors rated high in communication skills on the use of 'Information/advice' and 'Emotional probes'. Differences were also found on the frequency of speech disruptions and hand behaviour patterns. Doctors rated high were less anxious during the interactions as inferred from their hand- and speech-related behaviours. Gender differences on verbal behaviours indicate that 'Emotional probing' and 'Reflection of feelings' were exhibited more frequently by females. On the other hand, no statistically significant differences were found in non-verbal hand- and speech-related behaviours.

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Citations

May 27, 2003·Social Science & Medicine·Ayse K Uskul, Farah Ahmad
Dec 23, 1998·Journal of Women's Health·D L Roter, J A Hall
Mar 16, 2004·Annual Review of Public Health·Debra L Roter, Judith A Hall
Jul 11, 2001·Mayo Clinic Proceedings·D L Roter, J A Hall
Feb 5, 2004·Journal of Evaluation in Clinical Practice·Reginald P SequeiraVijay S Mathur
Dec 11, 1987·Death Studies·H S Bartnof
Apr 12, 2011·Medical Care·Judith A HallDebra L Roter

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