Veterinarian-Client Communication Skills: Current State, Relevance, and Opportunities for Improvement

Journal of Veterinary Medical Education
Michael P McDermottRachel S Dean

Abstract

Communication is increasingly recognized as a core skill for veterinary practitioners, and in recent years, attention to communication competency and skills training has increased. To gain an up-to-date assessment of the current state of veterinary communication skills and training, we conducted a survey among veterinary practitioners in the United Kingdom and United States in 2012/2013. The questionnaire was used to assess the current state, relevance, and adequacy of veterinary communication skills among veterinary practitioners, to assess interest in further training, and to understand perceived challenges in communicating with clients. There was an overall response rate of 29.6% (1,774 of 6,000 recipients), with a higher response rate for UK-based practitioners (39.7%) than practitioners in the US (19.5%). Ninety-eight percent of respondents agreed that communication skills were as important as or more important than clinical knowledge. Forty-one percent of respondents had received formal veterinary communication skills training during veterinary school, and 47% had received training post-graduation. Thirty-five percent said their veterinary communication skills training during veterinary school prepared them well or very w...Continue Reading

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Citations

Mar 10, 2017·The Veterinary Record·M P McDermottR S Dean
Nov 18, 2018·The Veterinary Record·Michael P McDermott
Sep 7, 2018·The Veterinary Record·Heather FowlerPeter Rabinowitz
Jan 8, 2019·Veterinary Record Open·Silke GaidaMarc Dilly
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Feb 27, 2019·Journal of Veterinary Medical Education·Chelsey L Hess-HoldenChristy L Monaghan
May 16, 2020·Journal of Veterinary Medical Education·Nancy StackhouseAngela M Mexas
Feb 14, 2020·Journal of Veterinary Medical Education·Aytaç Ünsal Adaca, R Tamay Başağaç Gül
Oct 1, 2016·Journal of Veterinary Medical Education·Sarah HaldaneChi Baik
Apr 5, 2017·Journal of Veterinary Medical Education·Margaret V Root KustritzAthena Diesch-Chham
Jun 26, 2021·Frontiers in Veterinary Science·Lori R KoganMargaret R Slater
Jul 3, 2021·Animals : an Open Access Journal From MDPI·Jennifer RouthKamalan Jeevaratnam

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