Veterinarian-client-patient communication patterns used during clinical appointments in companion animal practice

Journal of the American Veterinary Medical Association
Jane R ShawDebra L Roter

Abstract

To identify communication patterns used by veterinarians during clinical appointments in companion animal practice. Cross-sectional descriptive study. A random sample of 50 companion animal practitioners in southern Ontario and a convenience sample of 300 clients and their pets. For each practitioner, 6 clinical appointments (3 wellness appointments and 3 appointments related to a health problem) were videotaped. The Roter interaction analysis system was used to analyze the resulting 300 videotapes, and cluster analysis was used to identify veterinarian communication patterns. 175 (58%) appointments were classified as having a biomedical communication pattern, and 125 (42%) were classified as having a biolifestyle-social communication pattern. None were classified as having a consumerist communication pattern. Twentythree (46%) veterinarians were classified as using a predominantly biomedical communication pattern, 19 (38%) were classified as using a mixed communication pattern, and 8 (16%) were classified as using a predominantly biolifestyle-social communication pattern. Pattern use was related to the type of appointment. Overall, 103 (69%) wellness appointments were classified as biolifestyle-social and 127 (85%) problem app...Continue Reading

References

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Aug 25, 2004·Journal of the American Veterinary Medical Association·Jane R ShawDebra L Roter

Citations

Oct 30, 2008·Medical Anthropology·Melanie J Rock, Patricia Babinec
Nov 14, 2008·International Journal of Behavioral Medicine·Helen R WinefieldAnna Chur-Hansen
Jun 21, 2006·Journal of the American Veterinary Medical Association·Joseph Butterweck
Oct 3, 2008·Journal of the American Veterinary Medical Association·Jason B CoeBrenda N Bonnett
Jun 16, 2011·Journal of the American Veterinary Medical Association·Laura M A DysartCindy L Adams
Mar 27, 2012·Journal of the American Veterinary Medical Association·Jane R ShawDebra L Roter
Jun 23, 2012·Journal of the American Veterinary Medical Association·Jane R ShawSusan Larson
Jun 4, 2013·Journal of the American Veterinary Medical Association·Maria A IliopoulouVilma Yuzbasiyan-Gurkan
Jan 19, 2013·Journal of the American Veterinary Medical Association·James A GrandIoana M Sonea
Feb 1, 2013·Journal of the American Veterinary Medical Association·Carl A OsborneEugene E Nwaokorie
Sep 18, 2014·Journal of the American Veterinary Medical Association·Debbie L StoewenCatherine E Dewey
Jul 9, 2010·Patient Education and Counseling·Jane R ShawDebra L Roter
Jul 18, 2015·Veterinary Medicine International·Zita TalamontiClara Palestrini
Dec 13, 2006·The Veterinary Clinics of North America. Small Animal Practice·Karen K Cornell, Michelle Kopcha
May 15, 2015·Journal of the American Veterinary Medical Association·Clare MacMartinCindy L Adams
Apr 9, 2016·The Veterinary Record·Katherine J Goldberg
Aug 2, 2016·Journal of the American Veterinary Medical Association·Jane R ShawDebra L Roter
Apr 12, 2018·Journal of the American Veterinary Medical Association·Outi A TuiskuMikko J Ruohonen
Apr 16, 2019·Journal of the American Veterinary Medical Association·Leandra J Nogueira BordenJane R Shaw
Jul 30, 2019·Journal of the American Veterinary Medical Association·Meagan R PainterJulia E Painter
Aug 22, 2017·Frontiers in Veterinary Science·Alexandra M PhillipsCindy L Adams
Jun 11, 2020·Veterinary Sciences·Nicole WidmarChristopher Wolf
Oct 22, 2020·Tierärztliche Praxis. Ausgabe K, Kleintiere/Heimtiere·Simone EschleMichèle Bergmann

Related Concepts

Prevalence Studies
Repeated Rounds of Survey
Patient Education
Patient Participation
Veterinary Medicine (Discipline)
Videocassette
Disease Clustering
Veterinarian

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