Visit Duration Does Not Correlate with Perceived Physician Empathy

The Journal of Bone and Joint Surgery. American Volume
Joost T P KortleverLee M Reichel

Abstract

Perceived physician empathy is a strong driver of patient satisfaction. We assessed the influence of wait time, time spent with the surgeon, and surgeon stress level on the way patients rated surgeon empathy. One hundred and fourteen patients visiting 1 of 6 participating surgeons were prospectively enrolled in the study. We recorded patient demographics and assessed the patient rating of perceived physician empathy. Time waiting for the surgeon and time spent with the surgeon were measured with use of ambulatory tracking systems and by research assistants with stopwatches outside the patient rooms. Patient ratings of surgeon empathy were assessed with use of the Jefferson Scale of Patient's Perceptions of Physician Empathy (JSPPPE), and surgeon stress level was assessed with use of the Perceived Stress Score short form. The mean wait time was 30 ± 18 minutes, and the mean time spent with the surgeon was 8.7 ± 5.3 minutes. Two separate multilevel linear regression models were used to compare factors associated with the JSPPPE and time spent with the surgeon. Neither time spent with the surgeon nor wait time was independently associated with perceived physician empathy; being male, having at least a post-college graduate degree,...Continue Reading

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Citations

Feb 5, 2021·Telemedicine Journal and E-health : the Official Journal of the American Telemedicine Association·Yvonne VersluijsDavid Ring
Feb 25, 2021·Clinical Orthopaedics and Related Research·Bastiaan T van HoornDavid Ring
Mar 20, 2021·Family Practice·José Augusto SimõesLuiz Miguel Santiago
Jun 12, 2021·Clinical Orthopaedics and Related Research·Koen van MarenAmirreza Fatehi
Aug 17, 2021·The Journal of Bone and Joint Surgery. American Volume·Aresh Al SalmanTom J Crijns
Aug 31, 2021·Journal of Orthopaedics·Tom J CrijnsAmirreza Fatehi

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