Webside Manner during the COVID-19 Pandemic: Maintaining Human Connection during Virtual Visits

Journal of Palliative Medicine
Isaac S ChuaMihir Kamdar

Abstract

Background: As the death rate numbers in the United States related to COVID-19 are in the tens of thousands, clinicians are increasingly tasked with having serious illness conversations. However, in the setting of infection control policies, visitor restrictions, social distancing, and a lack of personal protective equipment, many of these important conversations are occurring by virtual visits. Objective: From our experience with a multisite study exploring the effectiveness of virtual palliative care, we have identified key elements of webside manner that are helpful when conducting serious illness conversations by virtual visit. Results: The key elements and components of webside manner skills are proper set up, acquainting the participant, maintaining conversation rhythm, responding to emotion, and closing the visit. Other considerations that may require conversion to phone visits include persistent technical difficulties, lack of prerequisite technology to conduct virtual visits, patients who are too ill to participate, or who find virtual visits too technically challenging. Conclusions: Similar to bedside manner, possessing nuanced verbal and nonverbal webside manner skills is essential to conducting serious illnes...Continue Reading

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Citations

Jul 28, 2020·Journal of Palliative Medicine·Laura C Hanson
Nov 20, 2020·Journal of Palliative Medicine·Claire J CreutzfeldtRuth A Engelberg
Dec 8, 2020·Annals of Internal Medicine·Deborah J CookMeredith Vanstone
Dec 23, 2020·Journal of Palliative Medicine·Meaghann S WeaverLori Wiener
Jan 5, 2021·Journal of Palliative Medicine·Brook A Calton
Jan 5, 2021·Research in Nursing & Health·Kristen Allen WattsMarie Bakitas
Jan 8, 2021·Journal of Pain and Symptom Management·Mary ErsekAnn Kutney-Lee
Jan 23, 2021·European Spine Journal : Official Publication of the European Spine Society, the European Spinal Deformity Society, and the European Section of the Cervical Spine Research Society·Karim ShafiSravisht Iyer
Feb 11, 2021·American Journal of Critical Care : an Official Publication, American Association of Critical-Care Nurses·Aluko A HopeCydni Williams
Apr 2, 2021·Journal of Pain and Symptom Management·Michael J McNeilMeaghann S Weaver
Apr 27, 2021·Diagnosis·Ankit Mehta, Benji K Mathews
Apr 30, 2021·Journal of Hospice and Palliative Nursing : JHPN : the Official Journal of the Hospice and Palliative Nurses Association·Michelle WebbCynthia Ayoub
May 7, 2021·Palliative Care and Social Practice·Emma KirbyRichard Chye
Jul 13, 2021·Australasian Psychiatry : Bulletin of Royal Australian and New Zealand College of Psychiatrists·Caitlin Fox-HardingJoanne Dickson
Jul 7, 2021·JMIR Serious Games·Triton OngBrian E Bunnell
May 20, 2021·Journal of Hospice and Palliative Nursing : JHPN : the Official Journal of the Hospice and Palliative Nurses Association·Ashleigh Medina, Huey-Ming Tzeng
Nov 12, 2021·Current Opinion in Supportive and Palliative Care·Daisy J A Janssen

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