What do consumers want to know in the emergency department?

International Journal of Nursing Practice
Michelle Kington, Alison E Short

Abstract

Consumers unexpectedly accessing the complex and confusing context of the emergency department (ED) need appropriately communicated information to minimize unrealistic expectations leading to stressed and frustrated behaviour. This pilot project sought consumer opinions to develop an ED informational brochure to improve communication strategies. Thirty-two ED consumers attending a large tertiary hospital completed an anonymous one-page questionnaire comprising 22 topic areas. Descriptive data analysis indicated consumers' interest in information about waiting times, how the ED works, the triage system, identifying staff and parking. Most interest was shown by 31- to 50-year-old consumers. Pragmatically grouped results suggested the need for three information brochures to enhance health communication in the ED, in turn leading to a safer and more congenial health-care context.

References

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Citations

Jun 26, 2012·International Emergency Nursing·Margaret Fry
Feb 11, 2015·Revista de calidad asistencial : organo de la Sociedad Española de Calidad Asistencial·A Fontova-AlmatóR Suñer-Soler
Oct 26, 2018·International Journal of Health Care Quality Assurance·Esmat SwallmehAmr Arisha
Aug 28, 2020·Journal of Patient Experience·Rohit B SangalAngela M Mills
Dec 11, 2020·International Emergency Nursing·Serap Bingöl, Serpil İnce

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