When do patients feel wronged? Empirical study of sick-listed patients' experiences with healthcare encounters

European Journal of Public Health
Maja WesselNiels Lynöe

Abstract

The way in which patients experience encounters with healthcare professionals seems to affect care outcome, but very little is known about reactions evoked by experiences of negative encounters. To examine how patients perceive healthcare encounters, with a special focus on negative encounters and feeling wronged. A questionnaire was sent to 10,042 long-term sickness absentees (response rate 58%). Attributable risk (AR) with 95% confidence intervals (CIs) was calculated regarding relations between experiences of different types of negative encounters with healthcare staff and of feeling wronged. To test the consistency of our results, we also analysed the AR for positive experiences and feeling respected. Of 5802 participants, 1628 reported having experienced negative encounters, and 1036 of them also reported having felt wronged. The types of negative encounters with the highest AR for feeling wronged were 'nonchalant behaviour': AR 71.1 (95% CI 66.3-75.8) and 'treated me with disrespect': AR 54.8 (95% CI 49.8-59.8). Males in general tended to have higher ARs for feeling wronged than females, as had respondents with psychiatric diagnoses in comparison to other patients. The present study indicates high ARs of feeling wronged a...Continue Reading

References

Sep 1, 1989·Family Practice·B OlssonG Tibblin
Jul 12, 2001·Statistical Methods in Medical Research·J Benichou
Sep 10, 2002·BMJ : British Medical Journal·Chris J Main, Amanda C de C Williams
Sep 28, 2002·BMJ : British Medical Journal·Peter Maguire, Carolyn Pitceathly
Jan 28, 2004·Academic Medicine : Journal of the Association of American Medical Colleges·Marcia M WoffordPeter R Lichstein
Apr 22, 2004·Scandinavian Journal of Public Health·Gunnel M OstlundKristina A E Alexanderson
Sep 10, 2004·Scandinavian Journal of Caring Sciences·Christina Foss, Dag Hofoss
Dec 25, 2004·Academic Medicine : Journal of the Association of American Medical Colleges·Dennis BoyleFrederic Platt
Sep 14, 2007·Social Science & Medicine·Dag Album, Steinar Westin
Sep 14, 2007·Scandinavian Journal of Public Health·Marianne UpmarkKristina Alexanderson
Jan 15, 2008·Social Work in Health Care·Ulrika MüssenerKristina Alexanderson
Jan 17, 2008·Journal of Advanced Nursing·Angela M TodPeter Allmark
Feb 26, 2008·British Journal of Hospital Medicine·Ying-Yang Lee, Julia L Lin
Apr 23, 2008·Scandinavian Journal of Public Health·Kirsti Malterud, Janecke Thesen
Aug 8, 2008·Patient Education and Counseling·Mark QuirkDavid Hatem
Sep 20, 2008·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Theresa MontiniHenry Thomas Stelfox
Feb 27, 2009·Journal of Rehabilitation Medicine·Ulrika MüssenerKristina Alexanderson
Jul 9, 2009·Medical Care·Kelly B Haskard Zolnierek, M Robin Dimatteo
Jan 7, 2011·Journal of Evaluation in Clinical Practice·Arnstein Finset
Jan 21, 2011·Academic Medicine : Journal of the Association of American Medical Colleges·Mohammadreza HojatJoseph S Gonnella

❮ Previous
Next ❯

Citations

Aug 8, 2014·Primary Health Care Research & Development·Marine SturessonBirgitta Bernspång
Feb 18, 2014·Journal of Occupational Rehabilitation·Malene Friis AndersenSvend Brinkmann
Jul 17, 2015·Journal of Clinical Nursing·Åsa NilssonSiv Söderberg
Oct 30, 2013·Scandinavian Journal of Primary Health Care·Charlotte Hedberg, Niels Lynøe
May 30, 2014·Journal of Occupational Rehabilitation·Elizabeth KilgourAlex Collie
Jan 13, 2015·Journal of Forensic and Legal Medicine·Gian-Aristide NorelliVilma Pinchi
Jun 15, 2016·International Journal of Health Care Quality Assurance·Erik Masao Olsson
May 15, 2016·Qualitative Health Research·Nehami BaumMalka Tal
Jan 29, 2019·Supportive Care in Cancer : Official Journal of the Multinational Association of Supportive Care in Cancer·Tomas MånssonEmilie Friberg
Feb 3, 2020·Work : a Journal of Prevention, Assessment, and Rehabilitation·Marine SturessonBirgitta Bernspång
Feb 5, 2015·European Journal of Cardiovascular Nursing : Journal of the Working Group on Cardiovascular Nursing of the European Society of Cardiology·Lena Nordgren, Anne Söderlund

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.

Related Papers

Scandinavian Journal of Primary Health Care
Charlotte Hedberg, Niels Lynøe
Journal of Nuclear Cardiology : Official Publication of the American Society of Nuclear Cardiology
George A Beller
Journal of the American College of Cardiology
David Blackburn
© 2021 Meta ULC. All rights reserved